Cosplay Stitchery

We accept refunds and exchanges.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it not returned in the original packaging you will be charged a restocking fee.

Several types of goods are exempt from being returned.
Downloadable products
Opened software
Opened products containing any electronic media (DVD, CD, etc)

To complete your return, we require a receipt or proof of purchase.

We can only process refunds or returns if you bought your product directly from our website. If you purchased your products from another website or dealer store please return your product to them.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
customerservices@dzgns.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@dzgns.com and send your item to: 10495 Olympic Dr #100, Dallas, Texas, US, 75220. Place it: Attention Returns Department.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will found out about your return.

Shipping
To return your product, you should mail your product to: 10495 Olympic Dr #100, Dallas, Texas, US, 75220

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.